Legal Notice

01Website publisher

The sylen.ai website and the app.sylen.ai application are published by:

02Publication director

Mr. Idris MAADI, in his capacity as President of SYLEN SAS.

Contact: contact@sylen.ai

03Hosting

The services are hosted by the following providers. The address shown is that of each company's registered office. Data is stored in the European Union (database in Ireland, application run in Paris). However, some processing takes place outside the European Union, in particular the voice engine (ElevenLabs) and the writing of call summaries (OpenAI), carried out in the United States.

Data transfers outside the European Union are governed in accordance with articles 44 to 46 of the General Data Protection Regulation (EU-US Data Privacy Framework or standard contractual clauses depending on the provider). For details of the safeguards and the full list of technical subprocessors, with their place of processing, please refer to the Privacy Policy.

04Intellectual property

All elements of the sylen.ai website and of the app.sylen.ai application (texts, images, graphics, logos, icons, sounds, software, databases, interfaces, artificial intelligence models and their configurations) are the exclusive property of SYLEN SAS or its partners, and are protected by French and international intellectual property laws, in particular by copyright (articles L111-1 et seq. of the French Intellectual Property Code).

Any reproduction, representation, modification, publication, adaptation, distribution or exploitation, in whole or in part, of the elements of the website, by any means whatsoever, is prohibited without the prior written authorization of SYLEN SAS. Any unauthorized use may constitute the offense of infringement and give rise to the civil and criminal liability of its author, pursuant to articles L.335-2 et seq. of the French Intellectual Property Code.

The company name "SYLEN" and the associated logos are protected under trademark law and the law of unfair competition, for the benefit of SYLEN SAS. The visual identity (original graphic compositions, illustrations, animations) is also protected by copyright.

05Personal data and cookies

The processing of users' personal data is described in the Privacy Policy.

The use of cookies and trackers is described in the Cookie Policy. Users may change their preferences at any time via the cookie management banner accessible in the footer.

06AI transparency

The Sylen service is based on conversational artificial intelligence technologies. In accordance with article 50 of Regulation (EU) 2024/1689 ("AI Act"), the person speaking with the Sylen voice agent is informed of the artificial nature of the agent as soon as the call is answered.

For more details, see the AI Use Charter.

07Limitation of liability

The information published on the sylen.ai website is provided for information purposes. SYLEN SAS endeavors to ensure that it is accurate and up to date, without however being able to guarantee the absence of errors or omissions.

The contractual terms of use of the Sylen service are governed by the Terms of Sale and the Terms of Use.

08Hyperlinks

The sylen.ai website may contain hyperlinks to third-party websites. SYLEN SAS has no control over these websites and disclaims all liability for their content, their availability, or any consequences of visiting them.

09Reporting unlawful content

In accordance with article 6-I-5 of the LCEN, any manifestly unlawful content present on the website may be reported to: contact@sylen.ai with the subject: "Signalement de contenu illicite" (Report of unlawful content).

10Governing law and competent jurisdiction

This legal notice is governed by French law. In the event of a dispute and failing amicable resolution, the courts within the territorial jurisdiction of the Nancy Court of Appeal shall have sole jurisdiction, subject to mandatory rules of jurisdiction.